Terms of service

Last updated: August 25, 2026

These terms cover what you can expect from Noura and what we ask of you in return. We have written them in plain English rather than legalese, because terms nobody reads protect nobody.

Noura is operated from Madrid, Spain, and ships to customers in the United States. Where these terms say "we" or "us", that means Noura. Where they say "you", that means you, the customer.

Agreeing to these terms

By browsing this site, creating an account or placing an order, you are agreeing to these terms. If you do not agree with them, please do not use the site.

We may update these terms from time to time. The version published here when you place your order is the version that applies to that order.

Who can order

You need to be at least 18 years old to buy from us, and you need a shipping address in the United States. We do not currently ship anywhere else. If you place an order we cannot fulfil, we will cancel it and refund you in full.

Our products

We photograph everything as honestly as we can, but screens differ, so colours and textures may vary slightly from what you see. Dimensions and materials listed on product pages are accurate to the best of our knowledge.

Stock is limited and we may discontinue a product at any time. If something you ordered turns out to be unavailable, we will tell you and refund you rather than quietly substitute it for something else.

What we publish about sleep is not medical advice

Our Journal, our Learn pages and the Sleep Calculator exist to inform, not to diagnose or treat. They are general education. They are not medical advice, and they are not a substitute for a doctor.

Our products are designed for comfort and rest. They are not medical devices, and we do not claim that they cure or treat any condition. If you have a persistent sleep problem, or you suspect something like insomnia, sleep apnea or a circadian rhythm disorder, please speak to a healthcare professional. If you are pregnant, taking medication or managing a health condition, check with them before changing your routine or using aromatherapy products.

Prices and payment

All prices are in US dollars and include any duties owed on import, so there is nothing to pay on delivery. Sales tax is calculated at checkout where it applies.

We can change prices at any time, but never after you have placed an order. Payment is taken when you order, through the payment providers shown at checkout. We never see or store your full card details.

Very occasionally a product may be listed at the wrong price because of a technical error. If that happens we will contact you before charging you, and you can either confirm the correct price or cancel for a full refund.

Orders we may not accept

We may decline or cancel an order, for example if we suspect fraud, if there is a pricing error, if a product is out of stock, or if an order appears to be for resale. If we cancel an order you have already paid for, you get a full refund.

Delivery

Orders are prepared within 1 to 2 business days and typically arrive within 7 to 14 business days. Those are estimates, not guarantees. The full detail is in our Shipping Policy.

Risk passes to you on delivery. If a parcel arrives damaged, or does not arrive at all, tell us and we will resend or refund.

Returns

You have 30 days from delivery to return most items. A few things we cannot take back for hygiene reasons. The full detail, including who pays return postage, is in our Refund Policy, which forms part of these terms.

Your account

If you create an account, keep your password to yourself and tell us if you think someone else has access to it. You are responsible for what happens under your account. We can suspend or close an account that is being used to abuse the site or to break these terms.

What belongs to us

The Noura name, our logo, our photography, our writing and the design of this site are ours. You are welcome to share and link to our content. Please do not copy it wholesale, resell it, or use our branding to sell your own products.

Reviews and anything you send us

If you leave a review, send a photo, or write to us with an idea, you keep ownership of it, but you give us permission to use it to promote Noura, with credit where that makes sense. Please only send us things that are yours to send. We remove content that is abusive, misleading or unlawful.

Links to other sites

We link out to studies, podcasts, books and other people's work because we think it is worth your time. We do not control those sites and we are not responsible for what is on them.

Where our responsibility ends

We work to keep this site accurate and available, but we cannot promise that it will never be down, never contain an error, or always be free of anything harmful.

To the extent the law allows, we are not liable for indirect or consequential losses such as lost earnings or lost data. Where we are liable, our liability is limited to the amount you paid for the order in question.

Nothing here limits your rights under applicable consumer protection law, or any liability that cannot legally be excluded.

If something goes wrong between us

Write to us first. Almost everything is solved with an email, and we would far rather fix a problem than argue about one.

These terms are governed by Spanish law, and the courts of Madrid, Spain have jurisdiction. If you are a consumer, this does not remove the protection of the mandatory consumer laws of the US state where you live.

Talk to us

Noura
Calle del Príncipe de Vergara, 28016 Madrid, Spain
sgbusinessac@gmail.com

We read every message ourselves, and we answer within one business day.