Returns & Refunds

We test everything on our own nights before it reaches yours. If something isn't right, we'll make it right — without making you jump through hoops.

You have 30 days

You can return most items within 30 days of delivery. There's no federal right of return in the US, so this is our own promise rather than a legal minimum — we'd rather you felt safe buying.

Items should come back unused and in their original packaging, unless they arrived faulty.

Some things we can't take back

For hygiene reasons we can't accept returns on earplugs or sleep masks once the seal is broken, or on essential oils once opened. If any of these arrive damaged or faulty, that's a different matter — see below.

If something arrives damaged, faulty or wrong

Send us a photo within 30 days and we'll replace it or refund you in full. You won't pay return shipping, and in most cases we won't ask you to send anything back at all.

Who pays for return shipping

Changed your mind: return shipping is on you. Arrived faulty, damaged, or simply wasn't what you ordered: it's on us.

For lower-value items we'll often just refund you and tell you to keep the product — it's rarely worth the postage for either of us.

How to start a return

Sign in to your account, open the order and choose Request a return. Pick the items, tell us why, and we'll email you the return address and instructions within two business days.

No account? Write to us and we'll sort it out manually.

When you get your money back

Once your return is approved we refund the original payment method. Banks usually take 5–10 business days to show it. We refund the full price of the item, including original standard shipping if you're returning the whole order.

Cancelling an order

If you change your mind before your order ships, write to us straight away and we'll cancel it. Once it's on its way, treat it as a return.

Talk to us

Genuinely — if something has gone wrong, write to us before leaving a review. We're a small team and we read every message.